The actions that can be taken to measure and assess the effectiveness of a learning & development Plan, including readiness, major challenges, and lessons learned


  • Dr. Hala Fendi University Canada West


Change management, Readiness of Change, effectiveness, change assessment, Learning Development, Lessons learned


This theoretical paper on change management addresses actions that can be taken to measure and assess the effectiveness of an organizational learning and development plan, including consideration of readiness, significant challenges, and lessons learned. All actions and metrics should contribute to planning the project goals, starting with the readiness strategy and how to ensure a smooth transition during change. Major actions that can be taken to assess readiness involve monitoring faculty engagement and performance. Aspects of readiness include considerations such as the organization’s cultural readiness for change, commitment to change, and capacity for change.  Meanwhile, significant challenges may be addressed by asking for participants’ feedback. Indeed, seeking participant feedback is one of the most effective strategies available. Significant challenges may also be addressed through effective, concise communication that constantly flows. In considering lessons learned, it is important to focus on successes and failures with key internal and external stakeholders and to include suggestions to improve future performance. Throughout the course of the project, continuing efforts should be made to record lessons learned and to learn from what worked and what didn’t. In summary, change management can be handled most effectively when we plan and prepare our team appropriately.

Author Biography

Dr. Hala Fendi, University Canada West

Dr. Hala Fendi has a PhD, MSc and BSc in Architecture Engineering Technology, as well as an Instructor Diploma, LEED and Project Management Institute certificate, and is in the process of becoming a Certified Change Management Professional. She also has a Master of Engineering Leadership in Urban System from the University of British Columbia.

Dr. Fendi considers it her responsibility as an educator to help students acquire specific knowledge while developing the attitudes and skills that are essential to professional practice. She aims to create a curriculum where students are empowered to think critically, creatively, and productively, to pursue means to achieve their learning goals, to accept and embrace constructive feedback about their work and develop as self-evaluator.